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We're here to help. Please reach out to use through call or chat and get your questions solved.

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Visit our Head Office

1149, Sir P Pattani Road, Krishna Nagar, Bhavnagar, Gujarat, India – 364001

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+91 98765 43210 +91 94837 26150

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customersupport@gazab.com

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Frequently Asked Questions

How to become a Seller in Gajab platform?

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Our Platform provides a Seller Guidelines to assist you step by step through which you can registered into Gajab with required KYC information.

How do I place an order?

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Browse or search for the product you wish to purchase.

Select the item and add it to your cart.

Go to your cart by clicking the shopping cart icon.

Review your items, select your shipping and payment options.

Click “Checkout” and follow the prompts to complete your order.

How long will it take to get a response?

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We typically respond to inquiries within 24 hours during business days. For urgent issues, we recommend using our live chat or phone support.

How can I contact customer support?

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You can reach our customer support team by email at support@gajab.com or via the live chat feature on our website. We also offer phone support during business hours.

Is my personal information safe?

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Yes, we prioritize your privacy and security. We will never sell your personal information, and we follow strict protocols to protect your data.

I forgot my password. How do I reset it?

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Click on the “Forgot Password” link on the login page. Enter your email address, and we will send you instructions to reset your password.

How much does shipping cost?

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Shipping costs depend on your location, the shipping method you select, and the size/weight of your order. You can see the exact shipping cost during checkout before confirming your order.

Is my payment information secure?

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Yes, we use industry-standard SSL encryption to ensure that all your payment details are secure during the checkout process.

Can I change or cancel my order after placing it?

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Orders are processed quickly, so we may not be able to modify or cancel your order once it's been confirmed. Please contact us as soon as possible, and we will do our best to accommodate your request.

How do I create an account?

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To create an account, click on the "Sign Up" button at the top of our website. Fill in your details, including your name, email address, and password. You’ll be able to track orders, save your payment information, and receive personalized offers.

How can I track my order?

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Once your order ships, you will receive an email with tracking information. You can track your order directly through the link in that email or log in to your account to check the status.

What is your return policy?

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We offer a 30-day return policy on most items. Products must be in their original condition, unopened, and unused to be eligible for a return. Please visit our Returns page for more details.